Quality Control - Denver Janitorial Services
Summit believes that in order to stay competitive, we must continually anticipate change. We are determined to remain on the cutting edge of our industry. We believe there is always a better, less expensive, more productive, more consistent way of providing our service. We also believe that consistent quality involves anticipating and preventing mistakes rather than just inspecting them after they happen.
We recognize that our training program plays an important part in error prevention, important enough to fund a Training and Employee Relations Manager to teach and organize our comprehensive training programs.
Summit is committed to a Total Quality culture. At Summit, Total Quality is a journey - it's never ending. Our Total Quality commitment is made up of six parts:
-Delighted customersWe realize that effective quality control begins with training, is solidified through good management practices, and flourishes through inspection and corrective measures.
-Continuous measurement and improvement.
It is our philosophy to measure quality often to help assure a consistently high standard of service. Therefore we propose three methods of measurement:
- Nightly inspections by our lead cleaning personnel.
- Frequent inspections by the full-time Area Supervisor. These occur during the cleaning process and after the cleaning process. Daily client communication either verbally or through the communications log. Formal written inspections are performed once per month with results tracked by Summit Service Group.
- Formal walk-through inspections conducted once per week by our Area Manager. When possible this walk-through should also include conversations with key building contacts to assure good communication. Formal written inspections are performed once per month with results tracked by Summit Service Group.
We utilize things to do lists, facility rating reports, proactive reports, corrective action reports, and a communication logbook to document quality control activity.